Deliver Exceptional Service
KNVEY for Customer Support
Improve your customer support with KNVEY. The platform offers tools for managing support assets, tracking inquiries, and providing exceptional service, ensuring your customers are always satisfied.
Build Customer Loyalty
KNVEY for Customer Support
KNVEY makes customer support easier. Sort your information and offer personalized portals, interactive guides and forms. Anticipate issues and proactively address them, helping your support team to resolve tickets faster and keep customers happy.
Your Virtual Assistant
Guides for Customer Support
KNVEY Guides act as virtual assistants, offering step-by-step guidance for customer support agents, with personalized resources and recommendations. Embed them on your website, use them standalone, or integrate into other platforms to streamline support, aiding agents in resolving issues faster and better.
Simplify Scenarios
Guides break down complex support scenarios into manageable steps, making it easier for customers to navigate.
Personalized Support
Provide personalized recommendations and resources based on each customer's unique situation.
Powerful Integration
Integrate Guides into your existing support systems or website with ease for a seamless customer experience.
Self-Service
Enable self-service support, empowering customers to find solutions to their issues independently.
The Self-Service Solution
Portals for Customer Support
KNVEY Portals store and share all support resources, like articles, videos, and FAQs. Integrate seamlessly with your ERP system to enhance the overall user experience and website functionality. By improving self-service options, customers can find what they need with fewer clicks, reducing the number of support tickets your team receives.
Centralized Content
With fewer support tickets and inquiries, Portals help lower overall support costs.
Self-Service
Portals empower customers to find solutions independently, reducing the need for direct support interactions.
ERP Integration
Portals can integrate with existing systems such as ERPs, enhancing functionality and providing a cohesive user experience.
Secure Access
Choose between login-required or open access for enhanced security and personalized experiences.
More Data for Better Support
Forms for Customer Support
KNVEY Forms is a game changer for customer support. Simplify the process of gathering crucial information from users with intuitive and customizable forms. Effortlessly collect feedback, troubleshoot issues, and gather necessary details for efficient problem-solving.
Better Automation
Improve response times by automating data collection processes.
More Accuracy
Increase data accuracy by eliminating manual data entry errors.
Consistent Workflows
Enhance productivity by standardizing support request workflows.
Happier Customers
Increase customer satisfaction with personalized support experiences.
For Better Support Experiences
Sites for Customer Support
KNVEY Sites transforms support with a dynamic platform for effortless website creation and management. Its AI-driven features ensure consistent support experiences across channels, whether integrated or standalone. Simplify support delivery and empower customers to find solutions fast.
No-Code Updates
Easily update and maintain support websites without technical expertise.
Clear Navigation
Provide intuitive navigation and access to relevant support resources.
Omnichannel Integration
Seamlessly integrate support sites with your other tools for a unified support ecosystem.
Faceted Search & Filters
Implement powerful search and filtering within your site, reducing frustration and increasing satisfaction.
Deck Out Your Support
Decks for Customer Support
KNVEY Decks is a specialized tool designed to help customer support teams manage their presentation slides and decks more effectively. Stay organized, updated and share presentation materials easily, to deliver consistency and accuracy in your communication with customers.
Organize Slides
Organize your presentation materials efficiently for quick access, so that you can always find what you need when assisting customers.
Easy Updates
Update your slides and decks to always reflect the latest developments and ensure accuracy in your presentations.
Versioning
With versioning, you can track changes and maintain compliance with company policies and standards.
Collaboration
Break down any silos with other teams, so you always have access to the latest resources for providing proactive support.
Explore More
KNVEY for Marketing
KNVEY revolutionizes life for marketing by seamlessly integrating content management, digital asset management, and personalized customer interactions. This powerful platform enables marketers to effortlessly create compelling content, manage a unified brand presence across multiple channels, and engage audiences with tailored experiences.
KNVEY for Sales
KNVEY equips your sales team to excel at every customer interaction, streamlining the sales process with tools to create engaging websites, gather essential information via custom forms, and deliver powerful presentations. More than just facilitating sales, KNVEY helps build lasting relationships through personalized communication and insightful data, opening doors to meaningful connections and opportunities. Equip your team with KNVEY and transform potential into tangible success.
KNVEY for Product Management
KNVEY streamlines product management, keeping everyone aligned and maintaining consistency across marketing, sales, and production. By normalizing data between teams, it prevents misrepresentation and fosters better collaboration across the board. Get better data for better-informed decisions, ultimately leading to more successful product launches and increased customer satisfaction.